FAQ's

How long will my GlimmerSpecs take to arrive?

USA & Canada:  8-13 working days (to be safe)

Mainland Europe:  7 – 15 working days

Rest of World:  Varies by country

      *Please allow slightly longer for any promotional giveaways.

      Note: we've been advised that some orders to Canada may experience a delay at customs. Please be patient if your order is taking a little longer than usual.

        

      Are GlimmerSpecs sunglasses safe?

      Yes, our sunglasses come with protective UV-400 lenses to block 100% of harmful rays.

      Our regular collection items also come with polarized lenses for extra protection against harsh glare. 

        

      Why did my orders come in separate packages?

      We have multiple fulfillment centers around the globe. There are times when packages may come 3-5 days after the first package has arrived. So just be patient and it will come (:

       

      What size are your sunglasses? 

      The exact measurements can be found on each individual product page.

       

      Help! I entered the wrong address! Can I change it?

      Please email glimmerspecs@glimmerspectacles.com with the subject title: ‘Address Change’ and we will try our best to fix it.

      Where are my GlimmerSpecs?

      All of our products come with a tracking ID that you can enter into our Track Order status page.

      My package was damaged in the mail. What can I do?

      Just email photos of the broken sunglasses to glimmerspecs@glimmerspectacles.com with the subject title: ‘Broken Glasses’. We will do our best to supply you with brand new sunnies!

       How secure is your website?

      Our store and checkout process is built on the Shopify e-commerce platform. All credit card and transaction information is protected by the same level of security used by banks: a 256-bit SSL certificate.

      All payments on our website, including credit card transactions, are processed through Shopify Pay (supported by Stripe), a secure online payment gateway that encrypts your card details in a secure host environment.

        My tracking number says 'expired'. What happened?

      If you're located outside of the USA, your country's customs department may decide to hold your items at the border temporarily, sometimes without explanation.

      This can cause the tracking status to change to 'expired' because it won't be updated for a long time.

      We ask that you remain patient since your tracking number usually starts working again once it is delivered to your address.

      Note: we've received reports that Canada, Brazil and Argentina may take a particularly long time to resolve these holds.

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      Size chart

       

      Face Size Guideline

      Face Size(Temple to Temple) Suggested Frame/Sunglasses Size
      Below 115mm or below 4.5 inches Small
      115mm or 4.5 inches Small
      121mm or 4.75 inches Medium
      127mm or 5 inches Medium
      130mm or 5.125 inches Medium
      135mm or 5.25 inches Medium
      152mm or 6 inches Large
      Above 152mm or above 6 inches Large

       

      Framing Size

      Frame Size Eyeglasses Sunglasses
      Small below 48mm below 55mm
      Medium 48mm-55mm 56mm-64mm
      Large  Above 55mm Above 64mm

       

      Find your current frame size

      You may also use a pair of sunglasses you currently own to determine your best size. Frame sizing is typically noted on the inside of either temple (see illustration below). The eye/lens size is usually first, then the bridge size, then temple size. Use the eye/lens size to determine the best frame size.

      The eye size is typically going to be the most important size for identifying how a pair of sunglasses will look. The eye size number measures the width of the lens, measured from the bridge, in millimeters. The bridge width is the distance between the lenses in millimeters. And the third number is the length of the temple in millimeters.

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